PSYCHOLOGICAL AND ORGANIZATIONAL RESILIENCE: KEYS TO LIFE SATISFACTION IN THE SERVICE SECTOR

Abstract

By employing the Conservation of Resources (COR) theory, this study aims to examine the impact of employees' psychological, adaptive, planned resilience on their life satisfaction. Data were collected from employees in hotels, hospitals, and other service sectors during the COVID-19 crisis. The data were analyzed using SPSS. The findings indicate that employees' adaptive and planned resilience positively correlate with their life satisfaction. In contrast, psychological resilience negatively impacts life satisfaction, which is inconsistent with previous studies. This research provides decision-makers with a clearer understanding of the factors affecting life satisfaction. Additionally, the study offers contextual contributions by uniquely collecting data from Oman during the COVID-19 crisis.