Information Technology

Image
Contact
IT Support Centre
Tel :
+968 26850100 - Ext. 333
Email: askits@su.edu.om
Office: LRC, 2nd Floor

Did you know?

Visitors can join our campus Wi-Fi guest network on their mobile devices. To join simply follow these steps:

  • When on campus, access your mobile device Wi-Fi settings
  • Select the SUGuest network
  • Open a mobile browser on your device
  • When redirected, accept the SU terms and conditions of use

Your guest access will last for 24 hours - enjoy!

Find more about campus Wi-Fi

We actively support the University's mission through engagement with students, faculty, staff, and visitors.

Students, and staff will be provided with full support in:

  • Office 365, one drive and emails.
  • Users accounts
  • Software and Hardware support
  • Internet facilities.
  • Wi-Fi connectivity
  • Web services
  • ERP, e-learning and portals
  • Telecommunication and audio/visual
  • Workshops and training

Believing that success is no accident, Sohar University provides ongoing motivational and developmental learning opportunities whenever there is a direct benefit to its students and staff. They are fully supported when they come to apply their technology skills through what is offered like workshops and trainings.

Workshops

The Technology and Training Center offers free workshops on different technology related solutions and topics.

For each and every workshop and training organized by TTC an email announcement with a registration link will be sent to all the students and staff. Interested attendees can follow the link or they can visit our TTC Page to register / add to their calendar.

To request custom workshop please fill the

How frequently the Workshop is arranged?

Weekly training workshops are conducted usually during the study period and additional workshops can be organized based on the received requests.

Topics Covered

  • Check plagiarism
  • Configure Wi-Fi, Email, OneDrive
  • Creating and attending Surveys
  • E-Learning System
  • Preparing Assignments
  • Uploading Assignment
  • Usage of Office 365
  • SharePoint
  • Usage of OneDrive
  • Animations, Movie Making
  • Audacity
  • Photoshop
  • Database Administration
  • Database Creation
  • SQL / PLSQL (Basic)
  • Cyber Security
  • Fiber Optics
  • Create Website
  • Joomla
  • PHP Programming
  • WordPress
  • E-Portfolio

SU Technical Support:

IT Support Centre is a free source to provide help and support for University staff and students. Its intent to be used as a resource to help those who wish to connect and use the University’s network, applications, and email system. Here, you can report a problem with the network, get help connecting to the wireless system and have computer related questions answered. Students, faculty, and staff can call, email or walk in to make use of the services offered.

IT Support Center is available for helping those with e-mail, user’s accounts, application, and network/wireless issues. For computers infected by viruses, we will support you in cleaning your devices as much as possible, some precautionary actions can be taken in some cases as disconnecting temporary the internet from the computer.

Location: LRC 2nd Floor

Phone: 333
Email: AskITS@su.edu.om

Hours:

Opening hours Time-From Time-To
Sunday- Wednesday 08.00 18.00
Thursday 08.00 16.00
Friday Closed
Saturday 9.00 12.00

A specialized team of Information Technology Services in audio/visual solutions, can help you with all your audio and visual needs at Sohar University.

Audio Visual Equipment in Classes

Our team equipped all classes, activities halls and computer laboratories with Audio Visual equipment. The team is ready to support any special requirement and to train staff on using these equipment and facilities

Staff can request support by calling the IT support center on ext. “333” or by entering a request in Helpdesk Portal.

Hours of Operation:

Opening hours Time-From Time-To
Sunday- Thursday 08.00 18.00

Equipment:

All classes are equipped with data show projector, computer and network connection Some of the classes and theatres are equipped with advanced sound system and smart podiums.

The Office of Information Technology Services (ITS) would like to take this opportunity to wish you an enjoyable and productive academic year in SU. ITS taking advantage of information technology to support the pursuit of knowledge in an integrated environment. We believe technology can develop an open, group/working well together, and bringing together as one culture.

To help you get started with technology, we've collected/made the following checklist.

  1. Wi-Fi: Students can connect to unlimited Wi-Fi using Student ID and Password. Wi-Fi coverage is available on whole campus as well as in student hostel.
    Please note: Do NOT Share Your Password with anyone”

  2. Print: There nine student’s Photocopier located in different location, 1000 pages per semester provided for each student. You can print by send request from any labs inside the campus or from any devices connected to Wi-Fi inside the campus.

  3. Office 365 and One drive: Each student has the right to download full office 365 suite on his own devices and he is also provided with access to OneDrive cloud storage with unlimited space. Users can collaborate using these applications and shared storage.

  4. Computer Laboratories: There are more than 21 computer laboratories in Sohar university campus, some of these computer labs are dedicated for free access by students such as the 90 computers free access lab in LIWA building, another big number of computers also distributed in many free access areas such as LRC building. Computers labs are used for teaching and for self-training by students as most of the computers can be used for free access in non-scheduled hours.

  5. Email: Every student provided with his/her own Office 365 E-Mail account. E-mail address login credential is students_ID@students.su.edu.om

Once you arrive for Registration:

  • Get your Students ID and Password from Registration Department

  • Connect to SU Wi-Fi through Student using your Student ID and Password.

  • Free Access Lab is available for use any time from 8 AM till 4 PM

  • Computers in LRC can be used by student during the LRC working hours

  • Configure Your SU E-mail on your phone and/or laptop.

  • Check and activate e-services

  • For further help, visit IT Support center in LRC 2nd floor.

  • Reset a Forgotten Password
  • Detailed information about password policy and instructions for managing your password are given below. Network Password Rules:
    • Never share your network password with anyone.
    • SU Passwords must follow a specific set of guidelines as follows:
      • At least 10 characters long.
      • Contains a mixture of upper and lower‐case letters.
      • Includes at least one number, punctuation mark or other special character ()! @#$%^&*()_+~?><{}..Etc.
      • dont based on a single dictionary word
      • Does not include any of your names.
    • It is recommended by the information technology department that the user should change the password every 180 days( for stronger security. 
    • Sohar University System will create e-mail notifications for staff prior to their user account password expiry and renewal.

Sohar University classrooms and labs equipped with a variety of technologies to enhance teaching and learning experience.

Computer Classrooms

All classrooms on campus are equipped with computers used for teaching purposes. These computers are connected to the university network and to a data show projector or LED screen for presentation purposes. Many classes are equipped with sound system to assist in listening or in presenting audio contents.

Theatres (Smart board rooms)

There are 8 Theaters equipped with an integrated Audio-Video system- podium- and also it contains smart boards to support the interactive education. Each theatre contains a computer, network and Internet access, screen, and overhead projector with sound system. These theatres can be used for instructor lectures and student presentations.

In addition, theatres can be used for activities and events.

Computer Labs

There are over 20 computer laboratories including 7 Virtual desktop labs (VDI), free laboratory and multi-media laboratory, Total number of computers in labs is around 900 computers.

Computer laboratories used for free access, teaching and self-training and to provide students with space and time to work, practice and do their projects and assignments

SU utilizes Microsoft Exchange email. Email can be accessed through the web, through the Outlook desktop client, or on mobile devices. For assistance in accessing email or configuring desktop or mobile email please contact Help desk Extn: 333 or email: askits@su.edu.om

SU students E-Mail

SU Information Technology Services (ITS) provide to every student with their own Office 365 E-Mail account. E-mail address login credential is students ID@students.su.edu.om

In order to have access to your SU e-mail account you will have to know your ID username and password.

Frequently asked Question (FAQ's)

What is the full e-mail address I can use to access?

Students who have register before Jan 2018 they can use
Student_ID@students.soharuni.edu.om
Students register in Jan 2018 and up
Students_ID@studens.su.edu.om

What time zone should I choose when setting up my email account?

The correct Time Zone is (UTC +04:00) Abu Dhabi, Muscat

I cannot send or receive any e-mails?

Delete some unwanted messages from your Outbox, Sent items, and Inbox.
If you still experiencing issue, please Submit a ticket here OR visit IT Support center in LRC 2nd floor.

How can I set my SU E-mail account on my phone?

Set up your E-Mail account on your phone, by following steps below:
for iOS
for Android

How do I join the Library?

If you are an SU Faculty, staff or student with a valid SU Card, then you are eligible to use the Library.

I have some doubt related to my Microsoft Office 365 email account?

Visit IT Support center in LRC 2nd floor.

Information Technology Services is securing Sohar university technology infrastructure and data. Cybersecurity is responsibility of everyone in the campus, therefore we look for having a community that is aware of the cyber threats and cooperate in achieving a secure cyber environment.

To achieve that, we work to have members who are well informed about cybersecurity risks, members who follow the best practices and committed to implement the security policies.

Report Security Incidents

We believe that cybersecurity is shared responsibility, we would encourage every member of Sohar university to report any potential security incident to IT team.

Please report all potential malware or phishing emails to itsec@su.edu.om or visit our IT support center in LRC- second floor

Top 5 Tips for cybersecurity

  • When you doubt, Delete it.  Posts, on-line advertising or links in emails used usually to compromise users accounts and data, so when you suspect any received email, tweet or link and you don’t identified the source, just delete it or mark it as junk, in addition report the incident to itsec@su.edu.om
  • Pay attention to URL. Be careful on opening websites, as in many cases malicious website could be very similar to legitimate sites, and could differ only in one letter or it has a different domain.
  • Use Only Strong Password. Weak passwords is very easy to be cracked to avoid risk on your data and devices, use only strong password. Strong password usually formed from long sentence with numbers and symbols
  • Keep your devices updated and clean. The best defense against security threats is keep your system updated, latest Operating system updates, latest updates on applications and latest updates of anti-virus
  • Don’t communicate your information. Be careful to not communicate your personal information to any requester, even if it sounds good to do, as your information is the most valuable asset that can lost
Student Printing Services
  • Sohar University Provide 1000 pages per semester for each MHE Sponsored student.
  • Students need to use their on username and password to access photocopier and remember to log off after usage.
  • Students can send their print request from any labs inside the campus and they can release any one of the nine student’s Photocopier located in different location.
  • With the help of Mobile Printing Student can send their print request from any devices connected to Wi-Fi inside the campus
  • Students can check their print account details via Su-website->My Su->Printer Details.
  • Students can raise their printing related issues via telephone located at each Photocopier.
  • We are providing sample documentation how to use printing solution at each notice board nearby photocopier and in Su-website also
  • Students can use 24-Hour photocopier service.
  • Student photocopiers are only for students printing purpose Staff access denied.
Staff Printing Service
  • Staff can use photocopier in each Faculties/Departments.
  • Staff can use their own staff username and password or Five digit code provided by ITS.
  • Staff can send their printing jobs from any computer from inside campus and they can release their job any staff photocopier inside the campus.
  • At present, there is no limit for staff printer usage, but monitored by the management.
  • With the help of mobile printing, they can print from any devices connected to Wi-Fi.
  • Staff can raise their printing related issue via IT-helpdesk portal, email or by phone.
Edugate

Edugate is a system composed of several services for visitors to the gate and the students and teachers. It eases dealing with the academic system of the University and provides as much information to it’s users, while ensuring the validity and accuracy of information and updated directly. Edugate works in both Arabic and English, smooth and can be used by everyone.

SULMS

SULMS is Sohar University Learning Management System integrated with Moodle 3.x version. SULMS contains course materials categorized as Weekly / Topics, Assignments, Online Quiz, Plagiarism, chat with class teacher etc.

Mobile Application

Sohar University mobile application enables students to apply for services in an ease way. The application starts with accommodation and transportation services, and very soon it will cover more services.

Staff Portal

Staff Portal is a system built in SharePoint which is used to track, manage and store documents. It has capability of keeping a record of the various versions created and modified by different users in University.

ITS provides Wi-Fi network coverage in University throughout every building on campus as well as many common outdoor areas. Wi-Fi networks available based on user type.

Staff: Corporate Wi-Fi

Corporate Wi-Fi network for staff and faculty. Login to this network using your SU username and password. Only staff and faculty can access to this network. user can connect only two devises in same time

PLEASE NOTE: If you are unable to connect your device, please visit the IT support center for assistance.

Student: Wi-Fi

Student Wi-Fi network for SU students. Login to this network using your SU username and password. Only students can access to this network. user can connect only two devises in same time

PLEASE NOTE: If you are unable to connect your device, please visit the IT support center for assistance.

EDUROOM Wi-Fi:

eduroam (education roaming) is a secured wireless network service that allows students, staff, and faculty to use their home institution's wireless credentials to access wireless network services, when visiting other eduroam participating institutions, without having to set up a guest account.

Guest Wi-Fi:

Guest should request the ITS support for free Wi-Fi access using Guest SSID and ITS Support will provide the credential for limited time.

  • Reset a Forgotten Password
  • Detailed information about password policy and instructions for managing your password are given below. Network Password Rules:
    • Never share your network password with anyone.
    • SU Passwords must follow a specific set of guidelines as follows:
      • At least 10 characters long.
      • Contains a mixture of upper and lower‐case letters.
      • Includes at least one number, punctuation mark or other special character ()! @#$%^&*()_+~?><{}..Etc.
      • dont based on a single dictionary word
      • Does not include any of your names.
    • It is recommended by the information technology department that the user should change the password every 180 days( for stronger security. 
    • Sohar University System will create e-mail notifications for staff prior to their user account password expiry and renewal.
Backup Policy This policy is under the category of data protection measures taken for ensuring that all personal and identifiable data is recoverable in the event of accident loss or damage, and it applies to all Sohar University Data stored at the enetreprise data center.
Email Usage Policy This policy is regulating the use of the university emails and contribute in securing official data of the university in addition to other policies that organize the network and internet security issues.
Information Security Policy This policy describes the rules and terms that students, staff and faculties need to adhere when handling information or working on systems owned by Sohar.
Computer Replacement Policy This policy set standards for replacement of computers in the university to ensure that computing resources are up-to-date and continue to fulfill our operational needs.
New Staff Authorization Process Policy This policy establishes a standard access permission of end users to Sohar university ERP system.
Network and Internet Usage Policy This policy establish the standards and rules of using Sohar university network and internet services.
Information Technology Services is proud to bring Office 365 to the Sohar University. Office 365 is a fully featured and connected platform for productivity, collaboration, and sharing. Staff, faculty, and students now have access to OneDrive, online and mobile office applications, and for PC and Mac. We are committed to provide excellent support for all community members who wish to get started with this exciting new platform. To learn more about the many features and benefits of this program as well as how to access these new services, please select the appropriate link below.
Office 365 for

ITS provides Wi-Fi network coverage in University throughout every building on campus as well as many common outdoor areas. Wi-Fi networks available based on user type.

Staff: Corporate Wi-Fi

Corporate Wi-Fi network for staff and faculty. Login to this network using your SU username and password. Only staff and faculty can access to this network. user can connect only two devises in same time

PLEASE NOTE: If you are unable to connect your device, please visit the IT support center for assistance.

Student: Wi-Fi

Student Wi-Fi network for SU students. Login to this network using your SU username and password. Only students can access to this network. user can connect only two devises in same time

PLEASE NOTE: If you are unable to connect your device, please visit the IT support center for assistance.

EDUROOM Wi-Fi:

eduroam (education roaming) is a secured wireless network service that allows students, staff, and faculty to use their home institution's wireless credentials to access wireless network services, when visiting other eduroam participating institutions, without having to set up a guest account.

Guest Wi-Fi:

Guest should request the ITS support for free Wi-Fi access using Guest SSID and ITS Support will provide the credential for limited time.

Eduroam provides a single solution that accommodates all the mobile connectivity requirements of an institution – supporting local users connecting to the local network, visitors connecting to the local network and local users connecting to other participating networks.

Sohar university is eduroam enabled. Eduroam (education roaming) service is available for Sohar university staff, researchers and students. Authentication will be granted by Sohar university systems, and users can access Wi-Fi form any other eduroam enabled institution which provides users to access to these institutions resources.

Visitors can join our campus Wi-Fi guest network on their mobile devices. To join simply follow these steps:

  • Guest should request from ITS support (LRC Building second floor) a free Wi-Fi access using Guest SSID and they will provide the credential for limited time
  • Access Wi-Fi settings from your mobile device
  • Select the SUGuest network
  • Open a mobile browser on your device
  • When redirected, accept the SU terms and conditions of use

Find more about campus Wi-Fi

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